# Emails marked as spam

Occasionally, a user may **accidentally mark an email** coming from Church Directory **as spam**.

When this happens, our **email provider immediately blocks** all future emails from going to this user, to ensure that such reports are honored and treated seriously.

In the event that this was a mistake, we must **manually submit a request** to **unblock** the user from the suppression list with our email provider.

To do this, please **email the user** and **have them reply** with something to this effect:

> Hello!  \
> \
> I would like to receive emails again from Church Directory.  \
> Please remove me from any suppression list so I can receive future emails.

Then **forward this email to Church Directory support**, so we can manually request reinstatement.

Once we receive this email, the process usually takes a short amount of time to reinstate the user.